Frequently Asked Questions
Everything you need to know about your Velez Artisan experience, from handcrafted details to delivery.
What materials are used in Velez Artisan products?
We exclusively use premium, full-grain leather and sustainably sourced textiles. Each piece is handcrafted by master artisans to ensure durability and a unique character that improves with age.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days. For custom or made-to-order artisan pieces, please allow up to 14 business days for crafting and delivery.
What is your return and exchange policy?
We offer a 30-day return policy for all items in original, unworn condition with tags attached. Please note that personalized or final sale items are not eligible for return.
Do you ship internationally?
Yes, Velez Artisan ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination.
How should I care for my leather goods?
To maintain the beauty of your leather, we recommend using a specialized leather conditioner every 3-6 months and avoiding prolonged exposure to direct sunlight or moisture.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.